RMA request means you can send your order back for us for inspection. Once received, our engineering staff will determine next steps.
If your product is defective we will replace or refund your order. If your product can be repaired, we will do so and ship it back to you.
Due to the nature of bicycling and its inherent risks, purchase refunds come with the following stipulations: Every product purchased through Bicycle Parts Direct (without exception) MUST be returned as new, in original, re-sellable, unused, undamaged, unaltered condition and in its unused, unstained, unaltered original packaging. If not, but the product can be resold at our discretion, a repair fee will be assessed. If the product cannot be resold as new, a refund will not be permitted. We know you will agree with our approach as we are sure you would not want to receive a product that has been used previously by someone else. Your safety is our driving concern.
How Do I Return My Order
Bicycle Parts Direct
2364 Industrial Lane
Broomfield, Co. 80020
Freight charges for items returned to Bicycle Parts Direct.com are the responsibility of the customer.
Please note that bottom bracket, derailleur hangers and many of our other products are make and model specific. While every effort to provide our customers with compatibility information, final selection responsibilities lies with you.
All Bicycle Parts Direct.com products have a lifetime warranty and are 100% guaranteed to work for you upon purchase.
Helpful information about our returns processIf you wish to return all or any part of your order for any reason, it must be returned to us freight prepaid. All returns are subject to inspection. Only unused items in their original, unopened, undamaged, intact packaging will be accepted. No merchandise returns will be accepted later than 30 days from the purchase date. Sales of closeout items are final; no returns will be accepted. In the case of defective merchandise, we reserve the right to credit or replace that item at our discretion or have the manufacturer repair or replace the item directly, depending on the warranty policy for that brand. Unless stated otherwise, claims for warranty must be claimed within one year from purchase date.
No warranty on merchandise used commercially (rentals, etc.).
Bicycle Parts Direct.com will refund products purchased directly from Bicycle Parts Direct.com at our discretion.
New and Unused items may be returned in their original unopened packaging up to 30 days from the date of purchase for a refund. Please allow 10-14 business days for returns to be processed.
IMPORTANT: Opened or damaged packaging will require repacking. As such a repair fee up to 15% of the purchase price will be applied to the original amount and your refund will be adjusted accordingly at our discretion.
We do not offer exchanges. Please submit a new order and return the original for a refund.
Refunds will be issued to the same payment method as the original purchase (credit card or PayPal), less original shipping charges, transaction services fees, and a small re-stocking fee.
Warranty returns must be shipped by customer to: Bicycle Parts Direct, 2364 Industrial Lane Broomfield Colorado 80020. Our engineers will inspect your product and if it is determined to be defective, will refund the price of your item and return shipping